Refund Policy

At Heaven Print, we strive to provide high-quality digital products that meet your expectations. Due to the nature of digital products, all sales are generally considered final. However, we understand that issues may arise, and we are here to help. Please review our refund policy below.

Eligibility for Refunds

We offer refunds only under the following conditions:

Non-Delivery of Product: If you did not receive the purchased product due to an error on our end, please contact us within 7 days of purchase.
Technical Issues: If the product you purchased has technical issues that prevent its intended use, and we are unable to resolve these issues, we may issue a refund.
Duplicate Purchase: If you accidentally made a duplicate purchase, contact us for assistance.

Non-Refundable Situations

Refunds will not be issued in the following cases:

Change of Mind: We do not offer refunds if you decide you no longer want the product after download.
Compatibility Issues: Please ensure the product is compatible with your software and device before purchasing. We do not provide refunds for compatibility issues.
Unauthorized Sharing: Refunds will not be provided if there is evidence of unauthorized sharing, resale, or distribution of the product.

Requesting a Refund

To request a refund, please contact our support team within 7 days of purchase at support@heavenprint.com with your purchase details and the reason for your request. We aim to process all refund requests within 5-7 business days.

Additional Assistance

If you are experiencing issues with your purchase, our support team is available to help resolve any technical problems. Please reach out to us at support@heavenprint.com.

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